The key aspects that will help you decide between the different options, since many companies include them at an additional cost Buy email database. In the case of the Fonvirtual solution, the switchboard service includes free internal communication via call, videoconference or internal chat. In addition, you can also create groups and distribution lists based on the criteria you establish (for example, depending on the departments of your company, by headquarters...) and even the option to change the status of your extension to inform your colleagues of your availability. On the other hand, each extension also has a direct number associated with it that customers can call, so if they want to speak to a specific agent, they will simply have to call that Buy email database.
Finally, it is important that you Buy email database take into account if your communications solution includes simultaneous access on several devices in its rate . There are people who want to have their extensions available at the same time on their computer, mobile or tablet to use them anywhere depending on the device they have at any given time. However, not all alternatives allow this, as they charge a fee for each device you want to access. Solutions like the ones we offer you at Fonvirtual include access on several devices at the same time in your extension at no additional cost. Do you want to manually transfer calls and messages to other extensions? There are companies that prefer that all calls and messages received at the switchboard first go through an agent, who will be in charge of handling the interactions and distributing them based on what the customer needs Buy email database.
For these cases it will be necessary to add what is known as a receptionist license . With it, the person in charge will manage different communication channels and transfer the call or message to the extension of the appropriate person through an intuitive “drag & drop” system. You may be wondering: Can there only be one agent as a receptionist? The answer is no Buy email database. You can add as many licenses as people you want to perform this task. However, there are companies that lack this figure. Do they have to hire her? Of course not! The switchboard incorporates a distribution system based on what you have previously configured according to your needs. For example, depending on the availability of agents, working hours, through a menu of options that directs customers to the right department Buy email database.